If there’s one thing Stan Perkoski hates more than anything else it’s a high-pressure salesperson. He won’t tolerate it in his personal life. He won’t tolerate from his vendors. And he won’t tolerate it from his own team. That’s why Stan requires each and every plumbing or heating technician and associate who may be calling on you to sign the following pledge:
“I agree to abide by the following code of behavior governing my sales recommendations:
- I will not make any recommendation that I do not believe is in the customer’s best interest.
- I will only make recommendations warranted by thorough testing, analysis and calculation according to current industry standards.
- I will respect my customers’ time by always being punctual, by informing them in advance if I will be delayed, and by following up promptly with promised information and proposals.
- I will provide customers with my business and cell phone numbers as well as email address so that they may easily reach me should they have questions or concerns.
- I will never use tricks or tactics to pressure a customer into making a decision before he or she is completely comfortable and has had ample time to do all of his or her due diligence.
- I will do everything in my power to fully explain options and to provide customers with written information to assist them in making the best decision for their homes or businesses AND for their budgets.
- Any price I give will be according to our published flat-rate price-book, any discounts applied only by special offers previously published in our mailings, advertising, newsletter or on our website.
- I will provide each customer with a complete written estimate which will include a detailed list of all work to be performed and equipment to be installed.
Click on each link to learn what you can expect when doing business with Stan Perkoski’s Home Services.
